Our shipping policy for the JAGU-BAR chocolate bar in any size order is a race against time and the elements during the hot months of the year. The box is a durable cardboard mailer with a heat resistant reflective liner wrapped around the product. Orders will be shipped either Monday or Tuesday to maximize the chances of you receiving the chocolate in as short a period of time as possible. If you are ordering more than 20 bars the order will be consolidated in a larger box with cooling packs when applicable. During the warm months our goal is to ship the chocolate to you as quick as we can so all orders are 3 day priority. If the chocolate becomes hot enough to melt it will lose temper and the quality will suffer. We do not accept returns for chocolate which melted in transit.